What happens if I sign a Lease and then find out I’m not making it and have to close my office?
Depending on what kind of lease you sign, each executive suite center handles this situation differently. If you sign a 6 month or 1 year lease and close your business down before the term is up, you will be in default of your lease agreement. Some executive suites will make you pay the entire lease term, others will negotiate and possibly take your security deposit as “damages”, but in either situation you will not have a good credit reference.
Most Landlords understand and will try and work things through with you, but if you know in advance that you are taking a risk, it is best to sign the minimum lease term (normally 3 months). A lot of people are tempted to sign a longer term lease because there are incentives offered to do so, but in the long run you could lose more than what you are initially “saving”. Make sure to think through everything carefully before you sign the lease because it is a binding contract!
Chris Johnson, Leasing
It’s important that my Las Vegas Executive Suite have a lot of exposure. What questions should I ask ?
Executive Suite centers in Las Vegas all have different venues. Ask the center how customers will be able to find your business. Are they located in the back of a center and will this affect your business? Do you rely on some walk-in traffic? Do they provide signage so that your customers can locate you easily in the center?
ViewPointe Executive Suites happens to have an electronic outdoor reader board sign that advertises your company’s name and number 24/7, they are located on a major arterial in Las Vegas (Eastern Avenue) and they include signage on the lobby directory and suite with the name of your company at no extra charge.
Sometimes when an executive suite advertises a deal that is “too good to be true” you don’t realize that the location may not be right until after you sign the lease and move in. Do your homework first and be thorough because it might mean a world of difference for you and the success of your business.
Chris Johnson, Leasing
I need a Las Vegas virtual office or mailing address to conduct business in Nevada, but I live in another country — how can I find an executive suite center that is trustworthy?
A lot of international companies are now doing business in Las Vegas because it is a mecca for so many industries. Getting a Las Vegas address is not a problem, but you want to make sure you are receiving the best deal and professional services for your money. A good way to “check out” some executive suite centers is to go on line and type “Las Vegas Executive Suites” into your search engine. Usually the best rated suites are listed first, but not always. You have to do your homework and contact a few centers and ask relevant questions. If you come into town periodically, you might want a location close to the airport for convenience, or if you do most of your business on the Las Vegas Strip, you may want to choose a location that is just a few minutes from your destination.
Las Vegas heartily welcomes international consumers, but they will also want to make sure that your business is legitimate, so please do not be insulted if you are asked to provide a lot of information.
Visit our website at http://www.viewpointecenter.com and find out how we can help your international business in Las Vegas!
Chris Johnson, Leasing
When visiting Las Vegas Executive Suites, they seem to be only half full. Does that mean I should not lease there?
Don’t let the vacancy in an executive suite bother you. As you know, the market has hit a lot of businesses and actually, now is the time to take advantage of the specials and savings that executive suites are offering to incoming tenants. Also, realize that executive suites are traditionally considered to be “temporary space” and there will be a lot of transition with tenants moving in and out.
You can do your homework and look at the space and ask all of the appropriate questions and don’t be afraid to ask the leasing manager what the bottom line or best deal would be for the suite!
Chris Johnson, Leasing Manager
ViewPointe Executive Suites
(702) 990-8800
I want the secretary in my Las Vegas Executive Suite center to answer my phone calls a certain way. What is a pleasant way to ask?
Well, first of all the professional secretary/receptionist is there for you so asking her to answer your phone in a certain manner should never be a problem. Remember, she is your link to the outside world and first impressions are always important. The following is a 10 step phone etiquette process that should be followed by all businesses:
1. Preparation – you can actually prepare to take a phone call. Taking certain preparation steps will help you listen better and concentrate more fully on what the customer is saying.
2. A Strong Start – If a phone call gets off to an awkward start, it can go downhill quickly from there. It is important to say “good morning” or “good afternoon” and be pleasant from the start. Your “bad day” should not interfere with business.
3. Building Rapport – There are proven techniques you can use to build rapport with the caller whether they are men or women, strong voice or mild voice. For example, if they tell you it’s extremely important that they reach the person they are calling right away, make every effort to find that person and, if they are not available, inform the caller that, once you have found or contacted the person, you will either leave a message or tell them to contact the caller immediately.
4. Effective “on hold” technique – nobody likes to be on hold when they call an individual. Always ask first and, if they are willing to hold, don’t leave them on there for too long; always check back with them (after about 15 or 20 seconds) and ask courteously if they would like to leave a voice mail.
5. Effective call transferring – most phone systems now have a way to transfer calls to cell phones and other numbers when tenants are outside of the building. If it is okay with the tenant, always ask the caller if they wish to be transferred directly to the person or would they rather leave a voice mail. This gives the caller a choice.
6. Speaking Clearly – always be pleasant and speak slowly and clearly when answering the phone — if you talk too fast the caller will not understand what you are saying and will become frustrated.
7. Proper Tone of Voice – this is one of the most important and vital features in phone etiquette. Remember, you are the link to the outside world for the tenant and they count on you to be their “personal representative” for their business. If you are in a bad mood, don’t take it out on the caller — always be pleasant! Callers can sense moods depending on how you answer the call and believe me, they will mention it to the tenant.
8. Effective Listening – it is important to listen to what the caller is saying and what they need. You don’t have to listen to their whole “life story”, but interrupt them gently. For example “I don’t mean to interrupt, but before you go on, I am not the person you need to speak to, can I transfer you to Mr./Ms. _________? Also, alot of elderly people have no patience and do not understand what “voice mail” even means. Tell them you will take their name, number and a message and then record the voice mail yourself which will alleviate the caller’s frustration.
9. Positive Speech – your use of language can make or break a call. There are certain words, phrases and attitudes that can “turn off” a caller; especially curse words, anger and indifference. Make sure you “care” about the caller, but conversely, you do not have to take abuse or foul language from them either. Tell them calmly yet firmly that you do not have to listen to that kind of language and then hang up.
10. Practice the Golden Rule – How would you want someone to answer the phone and treat you when you are the caller? Think about this as you answer the phone and treat the caller with the utmost respect.
Using these techniques will not only make the caller happy, but will ensure the tenant that you really do care about his/her business. How do you want your phone answered?
Chris Johnson, Leasing Manager
I’m located out of town, do I actually need to come to Las Vegas to get my executive suite or service started?
No, unless you really want to check out the center before you sign a lease agreement. Most executive suite centers have a web site that you can go to first. Of course it’s always good to know where your business will be located, but if time is of the essence and you just cannot come into Las Vegas, business can be done by telephone, fax or email and you can be in your suite or have your virtual office set up immediately without even leaving home!
There are many “sub” locations when considering where you want your business to be located in the Las Vegas Valley. There is of course Las Vegas proper (downtown), Summerlin (northwest), Green Valley (Henderson), North Las Vegas, Southeast Las Vegas, Southwest Las Vegas and Boulder City. So, depending on your demographic, you can choose the best location for your business. Just go into your search engine and type in something like “Executive Suites in Green Valley, Nevada”
Always do your homework first! Make sure the executive suite center is reputable by contacting either Clark County Business License or any city licensing department depending on where the center is located.
Chris Johnson, Leasing ViewPointe Executive Suites, Las Vegas, Nevada
Why does an Executive Suite in Las Vegas require a rental application and need to “run my credit” if I am just paying for an address plan?
Executive Suites run their services as with any other rental businesses (i.e. apartments, storage facilities, car rental companies, etc.) and require you to fill out an application with all of your information on it with a copy of your driver’s license or passport and social security number or tax id number. The reason for this credit check is to make sure that you are who you say you are. Remember, they are entrusting you with a key to a multi-million dollar facility and they don’t want to rent to a company or person that is not forthcoming or seems to be a “fly by night” business.
You also want to make sure that you do your own homework and find out if the executive suite service you plan to do business with is reputable in Las Vegas and will provide a service and not just “take your money”. You can do this by contacting either Clark County Business License or City of Henderson Business License depending on where the center is located.
Chris Johnson, Leasing Manager
ViewPointe Executive Suites, Las Vegas, Nevada
I am concerned about safety and confidentiality with regard to my business in Las Vegas. Do I need to worry about that in an executive suite?
Executive suite personnel have been trained to keep the confidentiality of the business and maintain the utmost in professionalism to you, your team and your clients. In addition, you want your staff to feel safe and comfortable; especially in a 24 hour town where people work day and night.
ViewPointe Executive Suites offers private key-carded offices with 24/7 access and video surveillance throughout the project. If you need to know who entered your office and at what time, we can download the door or, if you have a disgruntled employee, we can just delete their access immediately. These are just a couple of the elite services ViewPointe provides at no extra cost.
You can feel at ease knowing that you’re covered.
Chris Johnson, Leasing Manager
I see executive suite ads for Las Vegas on Craigslist, search engines on the web and in newspapers, how do I know which one to choose and what questions to ask before choosing?
Well, as with anything you lease or purchase, you want to do your homework. Where do you want to be located? Is a Las Vegas address a must? Is being located close to the Airport or Strip important? Do you need a luxury image? As you may be aware, there are so many choices and you want to make sure to narrow it down and avoid confusion. Sometimes people look at so many that they can’t remember which ones stand out and end up calling and getting the wrong suite location and are confused and disappointed with the result. No two executive suite programs are alike, some say they offer “everything” or will waive a security deposit to get you in, and then you find out later that there are some hidden costs or they will automatically increase your rent by a large margin after your initial term. Know what questions to ask, and be specific, before you sign on the dotted line because you could ultimately “pay through the nose”. Some of these questions would be:
1. When you say you include “everything” what does that mean? Are there any hidden charges? (i.e. long distance calls, copies, faxes, extra phone lines or instruments, conference rooms charges, etc.)
2. Is your location secure? (i.e. electronic keycard system, surveillance cameras — throughout the project or just the suites)
3. What kind of rent increase can I expect after my initial term?
4. What kind of discounts, if any, are you offering?
5. What is your minimum/maximum lease term?
6. Where in the Valley are you located? Is it easily recognizable and on a major arterial?
7. Would I have 24/7 access and are the utilities also 24/7? (some offices turn off the a/c in the summer and the heat in the winter in the evening and on weekends to save energy)
8. Do you have covered parking?
9. What type of signage do you offer? (lobby, door, do they have an electronic reader board sign outside?)
10. Do you require a rental application and/or security deposit?
These are just a few of the important questions to ask. If an executive suite refuses to answer or hems and haws at any of your questions, then they may not be a good choice for your business.
Chris Johnson, Leasing Manager
