When I Visit Las Vegas Executive Suite centers they seem to all have some sort of “gimick” to attract attention and get me in the door. Which questions should I ask or what do I need to know so that I am receiving the best deal for my business?
Because of the way the market is right now, all executive suite centers are offering great deals and incentives to get you to sign a lease. Actually, this is the perfect time to take advantage and get the best deal you can. First make a list of what you can and cannot live without for your business and then just start your search. Take good notes and sometimes if an office “just feels right” it usually is and you will have made a good choice.
If something sounds “too good to be true” it usually is and there might be a lot of hidden costs. Don’t feel pressured and don’t look at too many executive suite centers — narrow it down to between 3 and 5 choices. If you look at 10 or 12 offices you will get overwhelmed and you will pick the last one just to make a choice because you are either exhausted, desperate or both and you will not be very happy with yourself. If you are not sure, just make a quick phone call to a center that you like and say something like “I really like your executive suites, but so and so is offering this, can you match it?” If they can and you really do like that location, then take the office deal. Don’t keep negotiating back and forth like a used car salesman. Most executive suite managers will give you their “bottom line” if you ask for it and if you keep pestering them and asking them to “drop the price a little more” or something bold like “if you give me free whatever, I will sign right now! you will aggravate the leasing manager and start off with a strained relationship which is not good for either party. Mutual respect is key in any negotiations.
At ViewPointe Executive Suites, we design a lease that best fits your needs. Our outstanding staff will take care of you and your business needs without the hassle.
Chris Johnson, Leasing
What are the pros/cons of leasing a Las Vegas Executive Suite?
There are a lot more pros than cons. With an executive suite, you don’t have to sign a long term lease, everything is included (phone system, internet service, receptionist, signage, utilities, etc.), you still have 24/7 access, conference rooms and/or day offices are available on an as needed basis if you want to meet with clients, there are business machines you can use and a kitchen. The only real “cons” I can think of are when your business grows and you have to expand, getting more than say 3 executive suites is not going to be very cost effective for you unless you absolutely do not want to sign a long term lease agreement or have all the overhead costs and you cannot change the executive suite to suit your tastes (i.e. paint, wallpaper, adjoining doors or permanent decor).
ViewPointe Executive Suites has both executive suite space and traditional space that you can grow into when your business takes off. Contact us with any questions.
Chris Johnson, Leasing
Virtual offices and address plans are a big trend in Las Vegas
Because of the downturn in the market, businesses are looking to have virtual offices or mail only address plans where they can run their business in a Class “A” office building at a minimum cost until the market takes an upswing. For as little as $75 per month, a business can have a wonderful location, have access to conference rooms and a day office for a small fee, use business machines, have a professional receptionist/secretary to greet them and their clients, hang a business license, receive mail, receive and send UPS and FedEx packages, and so much more!
Contact ViewPointe Executive Suites, we have all of this and more and we know how to take care of your business needs.
Chris Johnson, Leasing
There are so many choices for Las Vegas executive suites and so many price ranges. How do I go about getting the right price/choice for my business?
As with anything you lease or even buy, you have to do your homework. The first step is to set a budget. Depending on the location and “class” of the building, you will pay anywhere from $395 to upwards of $2,000 per month for an office. For example, if you want a receptionist to answer your phone, a furnished office with a balcony and/or view, free internet, etc., you will pay a higher rate. If you just need a small office to hang your hat and don’t need any services or high-end location, then you will pay a whole lot less. Make a list of your needs, what location you want to be in and what amenities you must have for your business. Then start looking around and writing everything down as you go to avoid any confusion – you might be surprised to find out that you can sometimes have luxury, Class “A” space for the same price as a less desirable office and everything is still included! Remember to ask a lot of questions and look at the surrounding area before you sign any agreement. Is it a safe location? Do they have security cameras? Are they convenient to interstates? Do they have maximum exposure?
If an executive suite center does not have a website or they skirt around your questions but have a deal that seems “too good to be true”, then it is probably not the right choice for you. An executive suite center will have a good website to look at and their status will usually be in the top 15 of any search engine list. They will be forthcoming and want your business and should always answer any questions with courtesy and honesty. Las Vegas is a wonderful place to do business and the City’s reputation is changing for the better, but you still always have to make careful choices anywhere you go.
Chris Johnson, Leasing
What happens if I sign a Lease and then find out I’m not making it and have to close my office?
Depending on what kind of lease you sign, each executive suite center handles this situation differently. If you sign a 6 month or 1 year lease and close your business down before the term is up, you will be in default of your lease agreement. Some executive suites will make you pay the entire lease term, others will negotiate and possibly take your security deposit as “damages”, but in either situation you will not have a good credit reference.
Most Landlords understand and will try and work things through with you, but if you know in advance that you are taking a risk, it is best to sign the minimum lease term (normally 3 months). A lot of people are tempted to sign a longer term lease because there are incentives offered to do so, but in the long run you could lose more than what you are initially “saving”. Make sure to think through everything carefully before you sign the lease because it is a binding contract!
Chris Johnson, Leasing
It’s important that my Las Vegas Executive Suite have a lot of exposure. What questions should I ask ?
Executive Suite centers in Las Vegas all have different venues. Ask the center how customers will be able to find your business. Are they located in the back of a center and will this affect your business? Do you rely on some walk-in traffic? Do they provide signage so that your customers can locate you easily in the center?
ViewPointe Executive Suites happens to have an electronic outdoor reader board sign that advertises your company’s name and number 24/7, they are located on a major arterial in Las Vegas (Eastern Avenue) and they include signage on the lobby directory and suite with the name of your company at no extra charge.
Sometimes when an executive suite advertises a deal that is “too good to be true” you don’t realize that the location may not be right until after you sign the lease and move in. Do your homework first and be thorough because it might mean a world of difference for you and the success of your business.
Chris Johnson, Leasing
I need a Las Vegas virtual office or mailing address to conduct business in Nevada, but I live in another country — how can I find an executive suite center that is trustworthy?
A lot of international companies are now doing business in Las Vegas because it is a mecca for so many industries. Getting a Las Vegas address is not a problem, but you want to make sure you are receiving the best deal and professional services for your money. A good way to “check out” some executive suite centers is to go on line and type “Las Vegas Executive Suites” into your search engine. Usually the best rated suites are listed first, but not always. You have to do your homework and contact a few centers and ask relevant questions. If you come into town periodically, you might want a location close to the airport for convenience, or if you do most of your business on the Las Vegas Strip, you may want to choose a location that is just a few minutes from your destination.
Las Vegas heartily welcomes international consumers, but they will also want to make sure that your business is legitimate, so please do not be insulted if you are asked to provide a lot of information.
Visit our website at http://www.viewpointecenter.com and find out how we can help your international business in Las Vegas!
Chris Johnson, Leasing
When visiting Las Vegas Executive Suites, they seem to be only half full. Does that mean I should not lease there?
Don’t let the vacancy in an executive suite bother you. As you know, the market has hit a lot of businesses and actually, now is the time to take advantage of the specials and savings that executive suites are offering to incoming tenants. Also, realize that executive suites are traditionally considered to be “temporary space” and there will be a lot of transition with tenants moving in and out.
You can do your homework and look at the space and ask all of the appropriate questions and don’t be afraid to ask the leasing manager what the bottom line or best deal would be for the suite!
Chris Johnson, Leasing Manager
ViewPointe Executive Suites
(702) 990-8800
I want the secretary in my Las Vegas Executive Suite center to answer my phone calls a certain way. What is a pleasant way to ask?
Well, first of all the professional secretary/receptionist is there for you so asking her to answer your phone in a certain manner should never be a problem. Remember, she is your link to the outside world and first impressions are always important. The following is a 10 step phone etiquette process that should be followed by all businesses:
1. Preparation – you can actually prepare to take a phone call. Taking certain preparation steps will help you listen better and concentrate more fully on what the customer is saying.
2. A Strong Start – If a phone call gets off to an awkward start, it can go downhill quickly from there. It is important to say “good morning” or “good afternoon” and be pleasant from the start. Your “bad day” should not interfere with business.
3. Building Rapport – There are proven techniques you can use to build rapport with the caller whether they are men or women, strong voice or mild voice. For example, if they tell you it’s extremely important that they reach the person they are calling right away, make every effort to find that person and, if they are not available, inform the caller that, once you have found or contacted the person, you will either leave a message or tell them to contact the caller immediately.
4. Effective “on hold” technique – nobody likes to be on hold when they call an individual. Always ask first and, if they are willing to hold, don’t leave them on there for too long; always check back with them (after about 15 or 20 seconds) and ask courteously if they would like to leave a voice mail.
5. Effective call transferring – most phone systems now have a way to transfer calls to cell phones and other numbers when tenants are outside of the building. If it is okay with the tenant, always ask the caller if they wish to be transferred directly to the person or would they rather leave a voice mail. This gives the caller a choice.
6. Speaking Clearly – always be pleasant and speak slowly and clearly when answering the phone — if you talk too fast the caller will not understand what you are saying and will become frustrated.
7. Proper Tone of Voice – this is one of the most important and vital features in phone etiquette. Remember, you are the link to the outside world for the tenant and they count on you to be their “personal representative” for their business. If you are in a bad mood, don’t take it out on the caller — always be pleasant! Callers can sense moods depending on how you answer the call and believe me, they will mention it to the tenant.
8. Effective Listening – it is important to listen to what the caller is saying and what they need. You don’t have to listen to their whole “life story”, but interrupt them gently. For example “I don’t mean to interrupt, but before you go on, I am not the person you need to speak to, can I transfer you to Mr./Ms. _________? Also, alot of elderly people have no patience and do not understand what “voice mail” even means. Tell them you will take their name, number and a message and then record the voice mail yourself which will alleviate the caller’s frustration.
9. Positive Speech – your use of language can make or break a call. There are certain words, phrases and attitudes that can “turn off” a caller; especially curse words, anger and indifference. Make sure you “care” about the caller, but conversely, you do not have to take abuse or foul language from them either. Tell them calmly yet firmly that you do not have to listen to that kind of language and then hang up.
10. Practice the Golden Rule – How would you want someone to answer the phone and treat you when you are the caller? Think about this as you answer the phone and treat the caller with the utmost respect.
Using these techniques will not only make the caller happy, but will ensure the tenant that you really do care about his/her business. How do you want your phone answered?
Chris Johnson, Leasing Manager
I’m located out of town, do I actually need to come to Las Vegas to get my executive suite or service started?
No, unless you really want to check out the center before you sign a lease agreement. Most executive suite centers have a web site that you can go to first. Of course it’s always good to know where your business will be located, but if time is of the essence and you just cannot come into Las Vegas, business can be done by telephone, fax or email and you can be in your suite or have your virtual office set up immediately without even leaving home!
There are many “sub” locations when considering where you want your business to be located in the Las Vegas Valley. There is of course Las Vegas proper (downtown), Summerlin (northwest), Green Valley (Henderson), North Las Vegas, Southeast Las Vegas, Southwest Las Vegas and Boulder City. So, depending on your demographic, you can choose the best location for your business. Just go into your search engine and type in something like “Executive Suites in Green Valley, Nevada”
Always do your homework first! Make sure the executive suite center is reputable by contacting either Clark County Business License or any city licensing department depending on where the center is located.
Chris Johnson, Leasing ViewPointe Executive Suites, Las Vegas, Nevada
